11hi Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between the 11hi platform ("Platform", "Site", "we", "our") and the user ("you", "player", "member"). The key terms used in these Terms are defined as follows:

• Platform: The 11hi online gaming website and its associated services.
• Account: Your personal user account registered on the Platform.
• Real Money: Any bet or transaction conducted using real funds.
• Bonus Funds: Additional balance provided as a promotional or welcome offer, subject to specific conditions.
• Wagering Requirement: The obligation to place bets of a specified amount before bonus funds can be withdrawn.

11hi reserves the right to change these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

The following eligibility requirements must be met to open an account and participate in real money gaming on the 11hi platform:

Age Requirement

You must be at least 21 years of age. By using the platform, you confirm that you are 21 or older. 11hi does not support underage gaming and reserves the right to verify age.

Account Information

• Each user may open only one account. Multiple accounts are prohibited.
• Accurate and truthful information must be provided at registration — including name, contact details, and payment information.
• 11hi reserves the right to suspend or close an account if false information is provided.
• You are solely responsible for keeping your account password and login details completely confidential.
• If you believe there has been unauthorized access to your account, notify our support team immediately.

Identity Verification (KYC)

11hi may request identity verification documents for withdrawals or transactions above a certain amount. Related transactions may be held until KYC is completed.

11hi supports the most popular payment methods in Bangladesh to make transactions easy and fast.

Accepted Payment Methods

The following methods are accepted for deposits and withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank).

Minimum Limits

• Minimum deposit: ৳300 (per method).
• Minimum withdrawal: ৳800.

Withdrawal Process and Timing

Approved withdrawals are generally processed within 10 to 45 minutes. Account identity verification must be completed before making a withdrawal request. 11hi reserves the right to hold or cancel any withdrawal in cases of fraud, money laundering, or suspicious transactions.

Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳).

11hi offers attractive bonus offers for its members. However, each bonus comes with specific conditions that must be followed.

Welcome Bonus

New members receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000. If you deposit ৳32,000, you will receive a maximum bonus of ৳15,000 and your total balance will be ৳47,000.

Wagering Requirement

A 25x wagering requirement must be met before the bonus amount can be withdrawn. Wagering is calculated on the bonus amount only, not on the sum of the deposit and bonus. For example: for a ৳1,000 bonus, bets totalling ৳1,000 × 25 = ৳25,000 must be completed.

General Bonus Terms

• A user may receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — they are withdrawable only after the conditions have been met.
• If bonus abuse is found, 11hi may cancel the bonus and forfeit any associated winnings.
• Claiming bonuses on multiple accounts from the same household or the same device is strictly prohibited.
• The terms of ongoing promotional offers may apply separately.

The 11hi VIP program offers special benefits for regular players. The program has four tiers:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback and special privileges.

There is an opportunity to advance to a higher tier based on player activity and regular participation. VIP cashback is credited directly to the account. 11hi reserves the right to change the VIP program terms or withdraw offers at any time.

11hi is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Any form of fraud, hacking, or system manipulation.
• Opening multiple accounts to abuse bonuses.
• Using a third party's credit card or payment details.
• Playing games using automated bots or software.
• Exploiting any technical flaw in the platform.
• Colluding fraudulently with other players.
• Money laundering or conducting any illegal financial activity.

Involvement in any of the prohibited activities above will result in permanent account closure and all winnings and deposits may be forfeited. Legal action may also be taken.

11hi firmly believes in responsible gaming and encourages members to maintain healthy gaming habits.

• You can set your own deposit limit, betting limit, or loss limit.
• Contact support if you wish to use the temporary or permanent self-exclusion feature.
• If you notice signs of gaming addiction, take a break immediately and seek professional help.
• Only those aged 21 or above may use the platform.

For more information on responsible gaming, please read our Responsible Gaming page.

11hi may suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Providing false or misleading information.
• Failure to cooperate with the KYC process.
• Suspicious or fraudulent financial transactions.
• Involvement in prohibited activities.

In the event of account closure, any legitimate funds will be returned if no violation has been proven. Bonuses or fraudulently obtained winnings will not be returned under any circumstances.

You may also contact support at any time to request account closure.

Protecting your personal information is a priority for 11hi. All transactions and personal data are kept secure through SSL encryption.

• Your information will not be sold or transferred to any third party.
• Information is used solely for service delivery, identity verification, and fulfilling legal obligations.
• You have the right to request access to, correction of, or deletion of your data.

For more details, please read our Privacy Policy.

Technical Issues

If a game is left incomplete due to server errors, internet disruption, or other technical problems, 11hi will review the transaction and work to ensure a fair resolution. Any gains made from a system error will not be considered valid.

Filing a Complaint

For any dispute or complaint, first contact us via our 24/7 live chat or by email at [email protected]. Including a detailed description of the issue, account information, and relevant screenshots will help resolve the matter faster. 11hi aims to review and resolve all complaints in a fair and impartial manner.

11hi is not responsible for:

• Any change in the outcome of a game due to disruption of your internet connection.
• Technical issues caused by third-party software or game providers.
• Uncontrollable circumstances (force majeure) such as natural disasters or government directives.
• Losses resulting from misuse of your own account information.

In no case will 11hi's total liability exceed the original amount of the transaction in question.

11hi reserves the right to amend, change, or update these Terms at any time. The updated date will be noted on this page after any changes. For significant changes, registered members may be notified by email or via platform notification.

Continued use of the platform after any changes will be considered acceptance of the new Terms. If you do not agree to the new Terms, you may request account closure.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

Please contact us for any questions or clarifications regarding these Terms:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

Our support team is able to assist you in both Bengali and English.