Responsible Gaming at 11hi — Your safety is our priority
11hi believes entertainment should always be controlled and safe. On this page you can learn how to set deposit limits, use self-exclusion, and get support when you need it.
Why Responsible Gaming Matters
Online gaming should be an enjoyable form of entertainment — not a source of stress. 11hi always wants our users to enjoy games mindfully and within their means.
11hi's Responsible Gaming Policy: We believe gaming is only fun when it stays in control. Our platform has a number of tools to help you stay aware and maintain healthy boundaries.
While gaming is a legitimate form of entertainment, for some people it can get out of control. That is why 11hi operates this platform exclusively for people aged 21 and above. We are committed to ensuring our users can always play consciously, safely, and with enjoyment.
People often do not realise their gaming habits are getting out of control. That is why 11hi takes an active role and gives users the right information and tools at the right time.
Remember: Gaming should never be considered a source of income. Winning is never guaranteed — always play with money you can afford to lose.
11hi's Responsible Gaming Tools
11hi provides various tools to keep your gaming experience safe and controlled.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and increasing it requires a set waiting period — this protects you from impulsive decisions.
Time-Out
If you feel you need a break, you have the option to temporarily close your account for a set period. You will not be able to log in during this time, so you get an automatic pause.
Self-Exclusion
Through long-term self-exclusion you can keep your account closed for anywhere from 6 months to permanently. This option is effective in serious situations and can be activated through the support team.
Gaming History Review
You can log in to your account and view your betting and deposit history at any time. Understanding your own spending patterns is the first step to responsible gaming.
24/7 Support
If you have any concerns about gaming, the 11hi support team is always ready. Contact them in Bengali via live chat or at [email protected] — our goal is to help, not to judge.
Minor Protection
11hi strictly follows a 21+ age policy. If you have underage family members at home, use parental control software on your device and keep your login details secure.
Warning Signs of Problematic Gaming
If any of the following applies to you, it may be time to seek help. The 11hi support team can help you take the next step.
Remember: If you notice any of the signs above, do not delay — contact 11hi via live chat or email [email protected]. Our support team is ready to help in Bengali.
Understanding Deposit & Withdrawal Limits
An important part of responsible gaming at 11hi is staying within financial boundaries. The minimum deposit amount on our platform is ৳300 — this limit is set deliberately so players can avoid large shocks.
The minimum withdrawal is ৳800 and withdrawal funds typically arrive in your bKash, Nagad, Rocket, Upay, or bank account within 10-45 minutes.
We recommend deciding on a weekly or monthly budget before you play and never exceeding it. In your 11hi account settings you can set your own deposit limit, which will help you stay within your budget.
Remember — gaming is entertainment. Only spend what you can afford without it affecting your daily life.
4 Simple Steps to Get Help
If you are having trouble controlling your gaming, get help through 11hi — every step is simple and confidential.
Know Yourself
Read the warning signs list above and honestly assess whether your gaming habits are under control.
Set Limits
Log in to your 11hi account and activate a deposit limit or time-out — this is your immediate line of defence.
Contact Support
Write to us in Bengali via live chat or at [email protected] — our team is available 24/7 to help.
Take a Break if Needed
Request self-exclusion. Taking a long-term break is a sign of strength, not weakness.
21+ — Our Strict Age Verification Policy
11hi is for people aged 21 and above only. This policy is not just a rule — it is an expression of our deep commitment to protecting minors.
Age is verified at registration and additional verification may be requested at any time. If evidence is found that an account was opened with a false age, that account is closed immediately and deposited funds are not returned.
If you have children or teenagers in your household:
- Activate parental controls on your device.
- Keep your 11hi account login details secure.
- Have an open conversation with children about gaming.
- Use device locks to prevent unauthorised access.
Strict Prohibition: Anyone under the age of 21 is completely prohibited from playing any game or creating an account on 11hi.
Questions & Answers on Responsible Gaming
Play responsibly,
and enjoy the fun
Every game at 11hi is for entertainment. Our support team is always by your side.