11hi's Privacy Policy

Section 1

Introduction & Scope

11hi ("we", "our") operates a safe and enjoyable online gaming environment for users based in Bangladesh. When you visit our website, create an account, or use any of our services, you voluntarily provide certain information. This privacy policy explains how we collect, use, and protect that information.

This policy should be read alongside our Terms and Conditions. By continuing to use 11hi's services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are requested to stop using our services and contact us.

This policy may be updated from time to time. Any significant changes will be published on the site and registered users will be notified by email. The date of the most recent update will be noted at the bottom of this page.

Section 2

What Information Is Collected

11hi collects only the information necessary to provide our services properly. We do not collect unnecessary or excessive personal data. The types of information collected are described in detail below.

2.1 Information You Provide Directly

When you register on our platform or fill out a form, the following information may be collected:

• Full name and date of birth (for age verification — to confirm you are 21 years of age or older)
• Email address and mobile number
• Payment method details: bKash, Nagad, Rocket, Upay, or bank account information
• National ID information if required for identity verification
• The content of messages or complaints you submit when contacting us

2.2 Automatically Collected Information

Certain information is collected automatically when you browse our site. This includes:

• IP address and device type (mobile, desktop, etc.)
• Browser information and operating system
• Time spent on the site and details of pages visited
• Referral URL (the site you came from)
• Session cookies and local storage data

2.3 Transaction and Gaming Information

The following information related to your activity on our platform is also recorded:

• Deposit and withdrawal history and amounts
• Game play history and session information
• Bonus claims and wagering activity
• Betting patterns (for responsible gaming monitoring)

Section 3

How Your Information Is Used

11hi uses collected information for specific and legitimate purposes. We ensure there is a clear reason for each use of data, and information is not used beyond those purposes. The main uses of collected information are:

• Account Management: To create, verify, and secure your account.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
• Customer Support: To resolve your questions, complaints, or issues, in both Bengali and English.
• Security and Fraud Prevention: To identify suspicious activity and keep your account secure.
• Responsible Gaming: To detect unusual betting patterns and assist with setting limits.
• Legal Compliance: To comply with applicable laws and meet regulatory requirements.
• Service Improvement: To analyze user experience and further improve the platform.

11hi will never use your information for spamming, unsolicited marketing, or sending advertisements without your consent. The option to opt out of promotional communications is always available.

Section 4

Sharing Information with Third Parties

11hi does not sell or rent your personal information to any third-party advertisers or marketing agencies. However, in specific circumstances, limited information may be shared with trusted service partners:

4.1 Payment Processors

Necessary financial information is sent to the relevant payment platforms (such as bKash, Nagad, Rocket, Upay, and designated banks) to complete transactions. These organizations have their own privacy policies and use only the minimum information required for processing transactions.

4.2 Technology Service Partners

Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may access the session information necessary to operate gaming services. They adhere to strict security standards.

4.3 Legal Obligations

Information may need to be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal processes. In such situations, we will endeavor to notify you as much as possible within the legal framework.

4.4 Business Restructuring

User information may be transferred in the event of a merger, acquisition, or transfer of business assets. It will be ensured that the protections of this policy continue to apply in such an event.

Section 5

Cookies and Tracking Technology

Cookies are small data files stored in your browser. 11hi uses cookies to ensure the proper functioning of the site and to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and basic site functionality. These cannot be disabled.
• Functional Cookies: Help remember your preferred language, game settings, and similar preferences.
• Analytics Cookies: Used to analyze user behavior across different parts of the site to improve service quality. This information is collected in aggregate and anonymously.

5.2 Cookie Control

You can manage or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some important site features to stop working.

Section 6

Data Security Measures

11hi follows industry-standard technology and practices to protect your data. The key elements of our security framework are as follows:

• SSL Encryption: All communication between you and our servers is secured via TLS/SSL encryption, making it impossible to intercept or alter data.
• Access Controls: Only authorized personnel can access sensitive user data, and only based on specific job requirements.
• Password Hashing: Your password is never stored directly — it is encoded using strong hashing algorithms.
• Regular Security Audits: Regular system reviews and tests are conducted to identify potential vulnerabilities.
• Data Backups: Regular data backups are stored in a secure, encrypted manner, protecting against accidental data loss.

While we make every effort to maintain security, no digital system is 100% secure. If you notice any suspicious activity, please notify our support team immediately.

Section 7

Your Rights and Controls

11hi believes you should have full control over your own information. You have the following rights on our platform:

7.1 Right to Access

You can request a copy of the information we hold about you at any time. Contact the support team and the information will be provided within a set timeframe.

7.2 Right to Correction

If your profile contains any incorrect or outdated information, you can request a correction. Information can be updated through the account portal or by contacting support directly.

7.3 Right to Deletion

You can request to close your account and ask for your personal information to be deleted. However, some data may need to be retained for a specified period to fulfill legal obligations (such as financial records).

7.4 Right to Object to Processing

The option to opt out of receiving marketing communications is always available. You can change this preference at any time by emailing us.

7.5 Right to Data Portability

You can request that the data held about you be exported in a structured, commonly used format (such as CSV or JSON).

Section 8

Data Retention Period

11hi does not retain any data beyond what is necessary. The retention periods for different types of data are noted below:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a set period as required by law (generally several years).
• Gaming Activity History: Retained for a set period for responsible gaming monitoring and dispute resolution purposes.
• Support Communication Records: Kept for a period of time to facilitate service improvement and history review.
• Closed Account Data: After account closure, data beyond legal obligations is deleted within a reasonable timeframe.

Section 9

Protection of Minors

11hi's services are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we become aware that a person under the age of 21 is using our platform, that account will be closed immediately and the associated information will be deleted. Parents or guardians who suspect their child is using our services are requested to notify the support team without delay.

Section 10

Policy Changes and Updates

11hi reserves the right to update this privacy policy from time to time. The policy may change due to service improvements, new laws, or business changes.

For any significant changes, we will take the following steps:

• A notice will be published on the site.
• Registered users will be notified by email.
• The "Last Updated" date will be displayed at the top of this page.

If you continue using the service after any changes, you will be considered to have agreed to the updated policy. You are advised to visit this page regularly to stay informed about the latest version of the policy.

Section 11

Privacy Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. 11hi's dedicated support team is available 24 hours a day, 7 days a week in both Bengali and English.